Privacy Policy

Last Updated: January 15, 2026

1. Introduction

Reknock ("we", "us", "our") respects your privacy and is committed to protecting personal data. This Privacy Policy explains how we collect, use, and share information when you use our Service.

2. Information We Collect

2.1 Information You Provide

Account Information

  • Name, email address, phone number
  • Company name and business information (B2B accounts)
  • Billing and payment information

Lead/Customer Data

  • Names and phone numbers of leads you capture
  • Location data (GPS coordinates, addresses)
  • Notes and lead quality ratings
  • Consent records and timestamps

Message Content

  • SMS messages sent and received through the Service
  • Message templates and campaign configurations

2.2 Information Collected Automatically

Usage Data

  • Features used and actions taken in the app
  • Login times and session duration
  • Device type, operating system, app version

Location Data

  • GPS location when capturing leads (with your permission)
  • Approximate location based on IP address

Message Delivery Data

  • Delivery status, timestamps
  • Carrier responses and error codes
  • Opt-out events

3. How We Use Information

3.1 To Provide the Service

  • Process and send SMS messages on your behalf
  • Store and display lead information
  • Generate analytics and performance reports
  • Provide customer support

3.2 To Ensure Compliance

  • Monitor for prohibited content
  • Track consent and opt-out records
  • Respond to carrier and regulatory inquiries
  • Investigate potential Terms violations

3.3 To Improve the Service

  • Analyze usage patterns to improve features
  • Develop new functionality
  • Fix bugs and technical issues

3.4 To Communicate With You

  • Send account notifications and updates
  • Provide customer support responses
  • Send product announcements (with your consent)

4. How We Share Information

The Company will not share your mobile number or SMS opt-in consent with any third parties or affiliates for marketing or promotional purposes.

4.1 Service Providers

We share data with third parties who help us provide the Service:

  • SMS delivery providers (to send and receive messages)
  • Payment processors (to process billing)
  • Cloud hosting providers (to store data)
  • Analytics services (to understand usage)

4.2 Carriers and Regulators

We may share information with mobile carriers and regulators:

  • As required for 10DLC registration and compliance
  • In response to spam or abuse complaints
  • As required by law or legal process

4.3 Business Transfers

If Reknock is acquired or merged, your information may be transferred to the new owner.

4.4 With Your Consent

We may share information in other circumstances with your explicit consent.

5. Data Retention

5.1 Account Data

We retain your account information for as long as your account is active, plus 3 years after account closure for legal and compliance purposes.

5.2 Lead/Customer Data

  • Active leads: Retained while your account is active
  • Opted-out numbers: Retained indefinitely to prevent re-contact
  • Message content: Retained for 7 years for compliance records

5.3 Deletion Requests

You may request deletion of your account and associated data. Some data may be retained as required by law or for legitimate business purposes.

6. Your Rights

6.1 Access and Portability

You can access your lead data and export it in standard formats through the dashboard or by contacting support.

6.2 Correction

You can update your account information and lead data directly in the app.

6.3 Deletion

You can delete individual leads or request full account deletion. Contact support at privacy@reknockapp.com.

6.4 California Residents (CCPA)

California residents have additional rights:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of sale of personal information (we do not sell personal information)
  • Right to non-discrimination

To exercise these rights, contact privacy@reknockapp.com.

7. Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption of data in transit (TLS) and at rest
  • Access controls and authentication requirements
  • Regular security assessments
  • Employee training on data protection

However, no system is 100% secure. You are responsible for maintaining the security of your account credentials.

8. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect information from children.

9. International Data Transfers

Your data may be processed in the United States or other countries where our service providers operate. By using the Service, you consent to this transfer.

10. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification.

12. Contact Us

For questions about this Privacy Policy or to exercise your rights: